Frequently Asked Questions

All things jewellery...

Ring Sizing

Will I be able to see where my ring has been resized?

We use the latest laser technology for ring resizing, this method doesn't leave visible marks on the ring. All work includes polishing to ensure your jewellery looks as good as new.

What is an average cost for Ring Resizing?

Ring resizing varies based on the material of the ring. The average cost of resizing a plain ring starts from £70. Where as for a diamond/gem set rings it starts from £100. Here at LJR we work with all types of rings.

What if my resized ring doesn't fit correctly?

We will size until it fits correctly at no extra cost. Customer satisfaction is one of our top priorities.

Can full eternity rings be resized?

They are challenging but it's possible. If the ring needs sizing up we will either add a diamond or a plain piece of gold/platinum. If the ring needs sizing down, we will take a diamond out and return it to you.

How long should it take to resize a ring?

This depends on the ring but typically no longer than one week. If you would like it sooner we will accommodate you as best we can.

Does London Jewellery Repairs support half sizes for ring resizing?

We can size rings to half sizes or even quarter sizes if need be.

Can my ring be sized down?

Yes, if it's a plain ring we size the ring down not removing any gold/platinum. If the ring has stones we will remove gold/platinum and close the ring either returning your metal or re-using it in the process.

How many sizes can my ring go up?

On average we can stretch/roll the ring up two sizes without seeing a difference. If it is more than two sizes, we may need to use our own gold/platinum to size the ring.

What happens to my ring resize if I have large knuckles?

There are various options available but this does depend on the shape of your finger. Call us for a consultation and we can help you figure out the best option.

What if my ring has been resized multiple times already?

This isn't normally a problem, if the ring is wearing thin we will try to preserve as best we can.

What to do if my ring is wearing thin and needs a resizing?

We would inspect to see if the ring can be sized, if not we would offer to replace the thin parts using the existing gold/platinum whilst adding our own.

Does London Jewellery Repairs use sizing beads?

Sizing beads are an option however they can cause discomfort, so we tend not to use them. And if you already have sizing beads and would like to get it removed, we can help with that as well. Once the beads are removed the ring will need to be sized and polished.

Does London Jewellery Repairs work on rings with laboratory-grown diamonds?

Yes, this is the same as a ring with natural diamonds.

Polishing/Rhodium Plating

How long does the polish/rhodium plating last?

At least one year, however, this is dependent on how often you plan wear the jewellery.

What is an average cost for Polishing/Rhodium plating?

It can vary depending on the need, but a good base price would be £70.

How is Rhodium plating done?

Glad you asked! The item of jewellery is dipped into a solution, a small electric charge is applied which allows the plating process. To learn more check out our blog post here.

Can London Jewellery Repairs help remove scratches on my jewellery?

Absolutely! All scratches can be removed.

How long does it take to do Rhodium Plating or Polishing?

It varies based on the need, but an average job will take no longer than 3 days. We do our best to meet the timeframe customers give us, and ensure the highest quality of workmanship.

Can London Jewellery Repairs Rhodium plate yellow gold?

Yes, we can, any item can be transformed white!

Why use Rhodium?

The reason for rhodium plating is to remove the yellow tint from the white gold.

Valuations

How often should I have my valuation renewed?

For insurance purposes, every 3 years but the condition of the jewellery should be checked yearly. Call or fill out our form today for a free consultation.

How much does jewellery valuation cost?

Regardless of the value of the jewellery, we can help you with valuations at a cost of £70 per item.

Is the value of jewellery what I paid for it?

Not necessarily, diamond and gold prices fluctuate weekly so the valuation could be more than you paid, or it could also be less.

Does London Jewellery Repairs offer insurance?

Unfortunately, at this moment we do not. However, we can refer you to a company who specializes in insurance for jewellery. T H March have been insuring jewellers since 1887. You can check them out here.

Use our code AL021T for a free quote today!

How long will it take to value my jewellery?

No longer than 3 days.

Stone Replacement

I have multiple stones missing, can LJR match the quality?

Absolutely! We will match the quality to your existing stones as best we can. And we'll work with you to ensure you like the finished product.

What is the cost for replacing stones in my jewellery?

This depends entirely on the size/quality of the stone required.

Does LJR provide a certificate for replaced stones?

Any diamond above 0.30 carat will come with a GIA certificate.

Can I view the stones before going ahead?

We can show a selection of stones before you proceed to ensure you are comfortable with the quality.

How long should it take to replace my missing stones?

This depends on the stone but typically no longer than three days. If you need it sooner we will accommodate you as best we can.

Can LJR exchange my stones for new ones?

We can offer an exchange service depending on the quality of your existing stones. We would offer you a price and deduct from the total amount.

Engraving

How does London Jewellery Repairs engrave my jewellery?

We use the latest laser technology to machine engrave to provide the best workmanship. See some of our latest work in our gallery page and visit us on our Instagram page.

What is the cost of engraving my jewellery?

The cost can vary based on the need but the average costs to engrave are £70 up to 15 symbols and £10 per symbol above 15 symbols.

What fonts can I use to engrave my jewellery with?

Most fonts can be used with our laser engraving technology, please send your design and we will replicate. For any special accommodations please give us a call and we'll provide you with the best possible options.

My engraving is fading, can you re-engrave?

We can re-engrave providing you send us the original design.

How long does London Jewellery Repairs take to engrave my jewellry?

This depends on the item but typically no longer than one week. If you would like it sooner we will accommodate you as best we can.

Does London Jewellery Repairs engrave watches?

Yes, we can, it's a great gift to personalize someone's timepiece.

Can engraving be removed?

LJR can help you remove an existing engraving, however, if the engraving is too deep we will use laser technology to fill the engraving and then polish the item. Check out some of our latest work on our Gallery page.

Bespoke Jewellery

What type of bespoke jewellery does London Jewellery repairs make and how much does it cost?

We can create anything in our workshop, from engagement rings to pendants, please send us your design and we will be in touch with a quote.

Will my jewellery come with a valuation for insurance?

Yes, we value the jewellery at retail value for insurance purposes.

How long does LJR take to produce a bespoke jewellery item?

This depends on the item but typically no longer than two weeks. If you need it sooner we will accommodate you as best we can.

Can London Jewellery Repairs take my jewellery to make a new piece?

Yes, we can use your gold/platinum, diamonds/gemstones to design the piece of your choice. We return any items that are not used.

Will my jewellery be hallmarked?

Yes, it will be hallmarked by the Goldsmiths' Company Assay Office here in London, UK.