What To Do If A Gemstone Is Lost?

You’ve just lost something that is highly sentimental, the stone on your highly sentimental piece has fallen out or the whole piece has gone missing. These things happen. Take a deep breath.

We will do whatever it takes to source what has been unduly lost. We understand this moment can be frightful and cause panic but the situation can be resolved.

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Firstly, how can the original possibly be replaced?

We admit, it can’t. But what we can do is work closely with you to gather as much information as possible about the lost piece.

In the case of a lost stone or other element of a piece of jewellery is provide a one to one consultation where we can find a like for like replacement using our expertise in precious stones and vast array of suppliers.

You’ll be left with a piece thats restored back to its former glory, more importantly how it originally looked.

What to do if you find yourself in this unfortunate situation.

Step 1

In order for us to build an understanding of your treasured jewellery we would initially review the following:
As many photographs as possible
Any valuations for insurance purposes
The initial receipt of purchase.

From the provided information and speaking with the client, we learn the story behind each piece to build a picture of the sentimental value, along with carat weight, colour and clarity in order to fully understand all of the specifications.

Note: if you do not have any of the above, again, do not panic, please contact us and we can discuss.

Step 2

We will use this information to liaise with our global suppliers and acquire the best possible matches for your review and approval. We will provide various examples of the suggested replacement and let you select the closest match.

What stones can be replaced?

We are able to source Diamonds, Emeralds, Sapphires, Rubies, Garnets and everything from Abalones to Zhamanshinites.

What can the cost be to replace a stone?

​This depends entirely on the stone you're looking to replace, the carat weight and quality being the main factors we can only quote once we know these details.

​If you're based in London Zones 1 & 2, we collect and deliver to your chosen location.​ 

If you've lost a stone and would like a free quote, please get in touch and we will help as best possible.

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What Our Clients Say

Jake W

Safe to say, I will be recommending to everyone

5 Star Reviews

Lefke K

Excellent service with collection and delivery

5 Star Reviews

Jem L

Returned the item to my office in person. 5 stars!

5 Star Reviews

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